Terms & Conditions
All Ann Shoebridge Milliner hats are made to a standard women’s hat size of 22.5 inches (57.15cm). This suits most women, however adjustments can be made when necessary.
To check the correct hat size for you, measure the circumference of your head using a tape measure (or piece of string) from the front of your forehead (just above the brow line) around to the widest part of the back of your head, and then back around to the front.
If your head size is slightly larger or smaller than 22.5 inches, please advise at the time of placing your order and we will customise the hat for you.
Pricing, Payment and Tax
All Ann Shoebridge Milliner prices are quoted in Australian dollars (AUD) and include GST. We reserve the right to vary the prices as displayed on the website from time to time and without notice. We accept all methods of payment including credit card, eftpos and PayPal.
All Ann Shoebridge Milliner hats are handmade to order. Once we receive your order and payment, please allow 2 weeks for your hat to be completed. We will notify you immediately if the order will take longer than this.
In order to preserve their beauty, Ann Shoebridge Milliner hats should be carefully stored in tissue within a hat box in a cool and dry place. As hats are made from delicate and sometimes vintage materials, they are fragile and may be subject to fade and may naturally lose shape over time. Ann Shoebridge Milliner offers free email and/or telephone advice on repairs of hats and offers a repair service for all hats upon request.
All Ann Shoebridge Milliner orders are shipped using Fastway Courier Service (Australia) and/or Australia Post (Worldwide) and other services from time to time. Shipping and handling charges will be added to each order at check out (unless a specified FREE SHIPPING sale is on). A tracking number is provided upon orders being sent.
All Ann Shoebridge Milliner hats are handmade with love in our Sydney studio. As such, orders may have very slight variations from the sample, bringing an individuality and uniqueness of craftsmanship to you. In particular, hats incorporating natural materials such as feathers will almost always differ slightly from the sample. Such variations are not faults, and will not entitle customers to a refund or exchange other than when the variation significantly affects the style or quality of the hat.
Refunds and/or exchanges will only be offered for goods that are faulty or not as described in the order. Please note that we will not offer refunds or exchanges if you change your mind, or if your order displays slight variations from the sample due to its handmade quality.
All return items must be returned within fourteen days of receipt, unworn and in the same condition and original box with tags.